Recruitment & Selection
Designed and delivered by professionals who have demonstrable
experience in the implementation and development of recruitment
and selection best practise, including competency frameworks
and psychological assessment tools.
Continuous Improvement
Tools & Techniques
Designed and delivered by professionals who have achieved
sustainable business improvements in both manufacturing
and service environments by the creation of a CI culture
based upon lean manufacturing methodologies.
Customer Service
Designed and delivered by professionals operating in organisations
where excellent customer service is critical to business
success.
Performance
Management
Designed and delivered by professionals with first hand
experience of managing performance in organisations. The
underpinning tools and skills cover a broad spectrum of
effective performance management skills, including appraisal,
grievance and disciplinary handling.
Coaching
and Feedback
Designed and delivered by professionals working in organisations
where real coaching for performance has delivered demonstrable
success.
